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SHIPPING POLICY

Last Updated: August 20, 2026

OVERVIEW

This Shipping Policy explains how orders placed through kxpzrd.shop are processed, shipped, delivered, and handled.

The terms “we,” “us,” and “our” refer to ICBS SYNERGY PRIVATE LIMITED, trading as kxpzrd.shop.

By placing an order through our store, you acknowledge that you have read and agreed to this Shipping Policy. This policy should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy.

SECTION 1 — ORDER PROCESSING

We aim to process orders on the same business day after payment has been successfully authorized.

Orders placed outside normal business hours, on weekends, or on public holidays may be processed on the next business day.

Order processing includes:

  • Payment verification;
  • Order confirmation;
  • Product preparation;
  • Packaging;
  • Handover to the shipping carrier.

Orders may require additional processing time where:

  • Payment verification is delayed;
  • The delivery address is incomplete or incorrect;
  • An item is temporarily unavailable;
  • The order contains multiple products;
  • Additional fraud or security checks are required;
  • There is unusually high order volume;
  • Circumstances outside our reasonable control affect fulfilment.

Processing time is separate from delivery time.

SECTION 2 — SHIPPING DESTINATIONS

We ship to the countries and regions available during checkout.

Shipping availability may depend on:

  • The delivery destination;
  • Product type;
  • Carrier coverage;
  • Customs or import restrictions;
  • Legal or regulatory requirements;
  • Current logistics conditions.

If your destination is unavailable during checkout, we may not currently be able to deliver to that location.

We reserve the right to decline or cancel an order where delivery to the selected address is unavailable or legally restricted. If payment has already been collected, the applicable amount will be refunded to the original payment method.

SECTION 3 — ESTIMATED DELIVERY TIMES

Estimated delivery time is generally:

3–7 business days after the order has been processed and dispatched.

The total estimated order timeline consists of:

  • Processing time: Same business day where reasonably possible;
  • Estimated transit time: 3–7 business days.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Business days generally exclude Saturdays, Sundays, and public holidays.

Delivery may take longer for:

  • Remote locations;
  • Islands or rural areas;
  • International destinations;
  • Orders requiring customs clearance;
  • Periods of unusually high demand;
  • Public holidays or major promotional events.

SECTION 4 — SHIPPING COSTS

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on:

  • Delivery destination;
  • Package weight or size;
  • Selected shipping service;
  • Order value;
  • Promotional shipping offers.

Where free shipping is offered, any conditions or minimum order value will be displayed on the store or during checkout.

Free shipping promotions apply only to eligible orders and destinations.

SECTION 5 — ORDER CONFIRMATION AND SHIPPING CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation indicates that we have received your order. It does not necessarily confirm that the order has been dispatched.

Once the order has been shipped, we may send you a shipping confirmation containing:

  • The carrier’s name;
  • A tracking number;
  • A tracking link;
  • The estimated delivery information.

Please ensure that your email address and contact details are correct when placing your order.

SECTION 6 — ORDER TRACKING

Where tracking is available, you may track your shipment through the link included in your shipping confirmation email.

Tracking information may take between 24 and 72 hours after dispatch to appear or update in the carrier’s system.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

If tracking information has not updated for an extended period, please contact us at:

Email: albelomeylor@gmail.com

Please include your order number when contacting us.

SECTION 7 — DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check:

  • Recipient name;
  • House or building number;
  • Street name;
  • Apartment or unit number;
  • City;
  • Postal code;
  • Country;
  • Telephone number.

We cannot guarantee that an address can be changed after an order has been confirmed or processed.

If you notice an address error, contact us immediately at:

Email: albelomeylor@gmail.com

We will attempt to update the address where possible, but changes cannot be guaranteed after the order has entered processing or has been dispatched.

SECTION 8 — INCORRECT OR INCOMPLETE ADDRESSES

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be:

  • Returned to the sender;
  • Held by the carrier;
  • Delivered to a collection location;
  • Disposed of in accordance with carrier procedures.

Additional shipping charges may apply if the order must be resent because of an incorrect or incomplete address supplied by the customer.

Any refund for a returned shipment may be reduced by non-refundable shipping or return costs, to the extent permitted by applicable law.

SECTION 9 — DELIVERY ATTEMPTS

The shipping carrier may make one or more delivery attempts.

Depending on the carrier and destination, the package may be:

  • Left in a safe location;
  • Delivered to a neighbour;
  • Delivered to a reception desk;
  • Sent to a local collection point;
  • Held at a carrier facility;
  • Returned to the sender.

Customers are responsible for monitoring tracking information and following any carrier instructions.

If a package is not collected within the carrier’s stated period, it may be returned to us.

SECTION 10 — DELAYED SHIPMENTS

All delivery times are estimates.

Delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather;
  • Customs inspections;
  • Carrier disruptions;
  • Transportation delays;
  • Public holidays;
  • Labour disputes;
  • Government restrictions;
  • Natural disasters;
  • Epidemics or pandemics;
  • Supply-chain disruptions;
  • Incorrect delivery information;
  • Unusually high order volumes.

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee a specific delivery date.

If your order is significantly delayed, please contact us and provide your order number so that we can investigate.

Nothing in this section limits any mandatory delivery or cancellation rights available under applicable consumer law.

SECTION 11 — CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added tax;
  • Brokerage charges;
  • Customs handling fees;
  • Other charges imposed by local authorities.

Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for paying customs duties, taxes, and import fees imposed by the destination country, where permitted by applicable law.

We do not control these charges and cannot predict their amount.

Customers are responsible for ensuring that ordered products may lawfully be imported into the destination country.

SECTION 12 — CUSTOMS DELAYS

International shipments may be inspected or held by customs authorities.

Customs processing times are outside our direct control and may cause delays beyond the estimated delivery period.

We may provide documents reasonably available to us to assist with customs clearance. However, the customer may also be required to provide information or make payment directly to the customs authority or shipping carrier.

Failure to complete required customs procedures may cause the shipment to be returned, delayed, or otherwise handled according to local law and carrier rules.

SECTION 13 — REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery or fails to collect a package, the shipment may be returned to us.

Where permitted by law, any refund may be reduced by:

  • Original shipping charges;
  • Return shipping charges;
  • Customs charges;
  • Carrier handling fees;
  • Other non-recoverable delivery expenses.

A refund will generally be considered only after the package has been returned to and inspected by us.

Packages refused because they are visibly damaged should be reported to us immediately.

SECTION 14 — LOST PACKAGES

If tracking indicates that a package has not been delivered within a reasonable period, please contact us at:

Email: albelomeylor@gmail.com

Please include:

  • Your order number;
  • Recipient name;
  • Delivery address;
  • Tracking number, if available;
  • A description of the issue.

We may contact the carrier and open an investigation.

Carrier investigations can take time, and we may need to wait for the carrier’s conclusion before providing a replacement or refund.

If a package is confirmed lost, we will offer an appropriate solution in accordance with applicable law, which may include:

  • A replacement;
  • A refund;
  • Another reasonable resolution.

SECTION 15 — PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding area;
  2. Check with household members, neighbours, reception staff, or building management;
  3. Review any delivery photo or carrier notification;
  4. Contact the shipping carrier;
  5. Contact us if the package remains missing.

Please report the issue as soon as possible.

A carrier’s “delivered” status does not automatically determine the outcome of a claim. We will review the available delivery information and assist with an investigation where appropriate.

SECTION 16 — DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

Contact us immediately if:

  • The package is visibly damaged;
  • The product is damaged;
  • The product is defective;
  • You receive the wrong item;
  • An item is missing.

Please provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the outer packaging;
  • Clear photographs of the shipping label;
  • Clear photographs or videos of the product and damage.

We will evaluate the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

Please retain the product and all packaging until your claim has been reviewed.

SECTION 17 — MULTIPLE-PACKAGE SHIPMENTS

An order containing multiple items may be shipped in separate packages.

Packages may:

  • Be dispatched on different dates;
  • Have different tracking numbers;
  • Be delivered by different carriers;
  • Arrive at different times.

Receiving only part of an order does not necessarily mean that items are missing.

Please review your shipping confirmation and tracking information before contacting us.

SECTION 18 — ORDER CHANGES AND CANCELLATIONS

Orders may only be changed or cancelled before they have been processed or dispatched.

Contact us as soon as possible at:

Email: albelomeylor@gmail.com

Please include your order number and requested change.

We will try to accommodate your request, but cancellation or modification cannot be guaranteed once fulfilment has started.

If the order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.

SECTION 19 — RISK OF LOSS

Where required by applicable consumer law, risk of loss or damage remains with us until the products are delivered to:

  • You;
  • A person identified by you to receive the package;
  • A location expressly authorized by you.

If you independently arrange for a carrier not offered by us, risk may transfer when the order is handed to that carrier, subject to applicable law.

Nothing in this Shipping Policy limits mandatory consumer protections.

SECTION 20 — FORCE MAJEURE

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • War or civil unrest;
  • Government action;
  • Public-health emergencies;
  • Labour disputes;
  • Customs restrictions;
  • Carrier disruptions;
  • Power or telecommunications failures;
  • Supply-chain interruptions.

We will take reasonable steps to minimize the effect of such events and resume fulfilment as soon as reasonably possible.

Your mandatory rights under applicable consumer law remain unaffected.

SECTION 21 — CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect:

  • Changes in shipping services;
  • Changes in delivery regions;
  • Changes in carrier requirements;
  • Operational changes;
  • Legal or regulatory requirements.

The latest version will be posted on this page with an updated revision date.

The Shipping Policy applicable to an order will generally be the version in effect when that order is placed, subject to mandatory law.

SECTION 22 — CONTACT INFORMATION

Questions regarding shipping, delivery, or order tracking should be sent to:

Trading Name: kxpzrd.shop
Legal Company Name: ICBS SYNERGY PRIVATE LIMITED
Company Registration Number: 11250605
Email: albelomeylor@gmail.com

Registered Business Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom